Terms and Conditions

  • It is the client's responsibility to read these Terms and Conditions and the Elite Hair Replacement Clinic's Privacy Policy before their appointment. Please call the clinic if you need any assistance with this. 
  • Persons under the age of 18 are not permitted within the Elite Hair Replacement Clinic. This includes both treatment rooms and waiting areas. This is for health & safety and insurance reasons, and applies unless under the following circumstances:
  • 1. Escorting an adult to book an appointment & purchase products and gift vouchers. 
    2. If the young person is receiving a treatment they must be accompanied by an adult at all times. Please inform the Elite Hair Replacement Clinic at the time of booking if the intended recipient is under 18. We cannot offer our services to those under the age of 12. 
  • Please do not attend to your appointment with wet or damp hair. 
  • Please arrive for your appointment early, so that you have enough time to have a drink and settle in. This way you can relax and make the most out of your appointment.
  • Appointments include enough time for a consultation, preparation and treatment. Arriving late may mean we cannot provide the full appointment time, even if you are on a pre-paid course or using a voucher. 
  • Please notify the Elite Hair Replacement Clinic if you change your mind about any of the treatments you are booked in for. Although we will try our best to accommodate, if you do not tell us until you arrive at the clinic we may have to charge for the full time booked. 
  • We will always complete a full, in-depth consultation before your appointment, however it is your responsibility to let us know of any change to your health or medication. 
  • We advise that you do not have any heat treatments immediately prior to or after your hair extension fit, hair piece or scalp micropigmentation appointment. This includes the use of a sauna, steam room, sunbed or sunbathing. We also do not advise swimming or exercising.
  • Cancelling your appointment with less than 24 hours' notice will result in a 50% cancellation fee. This may be added to your next booking if necessary. 
  • Failure to attend your appointment without any notice will result in the full charge being due. This applies to all bookings, including pre-paid courses and vouchers. 
  • A booking fee is necessary at the time of booking. This is non-refundable if you cancel the appointment with less than 24 hours' notice or do not attend. 
  • The Elite Hair Replacement Clinic reserves the right to refuse future appointments.
  • The Elite Hair Replacement Clinic offers an appointment reminder service. For your own benefit please provide your mobile number or email address for this use. 
  • The Elite Hair Replacement Clinic's prices are subject to change without notice. 
  • Client's personal details are always kept securely and will not be given to any third parties unless necessary by law. Please see the Privacy Policy for more information. 



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