Privacy Policy

    Elite Hair Replacement Clinic

    This Privacy Policy explains how the Elite Hair Replacement Clinic looks after the personal and private information that we learn about you as our client. This notice explains how we do this, will inform you of your privacy rights and of how the law protects you. 
    The information we collect about you

    The Elite Hair Replacement Clinic collect information when you book an appointment for a treatment or training course, visit the clinic for a treatment or training course, buy a product or apply for a job. This contact may be via the internet, paper, email or phone.

    Relevant medical history may include allergies, pregnancy and skin conditions which mean a treatment should not be carried out or certain products should not be applied. 

    This information may include your name, address, email address, phone number, relevant history, payment and transaction details, IP addresses and CVs. 

    We will only keep and use the personal information of clients under the age of 16 with the consent of their parent, carer or guardian.
    How information will be used

    The UK law allows the Elite Hair Replacement Clinic to use your personal and private information. This may include sharing it outside of the clinic, but we will only do so if there is a proper reason such as:
    • To fulfil a contract with you. For example, to provide the treatment or training course you have booked or to communicate with you about your booking. 
    • We will always request your consent to hold and use your medical information.
    • When there is a legitimate business or commercial reason to do so, unless your rights exceed this.

    We will share your information with:
    • Providers of the clinic's software system, which Elite Hair Replacement Clinic may use now or in the future.
    • Mailing houses such as Mail Chimp, which Elite Hair Replacement Clinic may use now or in the future.
    • Host of the Elite Hair Replacement Clinic website, Fasthosts. Please find their Privacy Policy here: https://www.fasthosts.co.uk/terms/privacy-notice.
    • Website designer and management, Indie Presence. Please find their Privacy Policy here: http://www.indiepresence.co.uk/TheLegalBit.html. 

    We have rigorous data protection and security policies with all of our suppliers, however the Elite Hair Replacement Clinic cannot be held accountable for concerns beyond our control.
    We will not share your information with any third party without your consent except if required to do so by law. For example, to prevent fraud.
    Marketing

    We may wish to send you information about services, training courses and products which may be of interest to you.

    We will always request your consent, which you are able to retract at any point. This right enables you to stop us from contacting you for marketing purposes or giving your information to third party suppliers. 

    If you no longer wish to be contacted for marketing purposes, please use the contact details below. 
    Name: Tracey Poole.
    Address: Elite Hair Replacement Clinic and Training Academy, Spring Mill, Main Street, Wilsden, Bradford, BD15 0DX
    Employment

    We collect information about employees. More information is available in our employment contracts and employee handbook.
    How long will your information be kept for

    Unless you request otherwise the Elite Hair Replacement Clinic will keep your information for a maximum of seven years after your last visit to the clinic. We are obliged by the law to keep financial transactions for seven years. 

    After seven years since your last treatment we will safely and securely delete all of your personal information. 

    Information about unsuccessful job applicants will be safely and securely deleted after six months. 
    Where your information is kept

    The Elite Hair Replacement Clinic's website is hosted by Fasthosts. Their Privacy Policy can be found at https://www.fasthosts.co.uk/terms/privacy-notice.

    The Elite Hair Replacement Clinic take online payments via PayPal and bank transfer for booking deposits, gift deposits, payment vouchers, course fees and all other types of payment. 

    PayPal's Privacy Policy is GDPR compliant and is available at www.paypal.co.uk.
    Access to your information and correction

    You have the right to request a copy of the personal information which we hold on you at any time. Although this is usually free, there may be a small fee if we deem the request unfounded or excessive. This charge will cover our administration costs. 

    If you wish to have a copy of your personal information, please use the contact details below. 
    Name: Tracey Poole.
    Address: Elite Hair Replacement Clinic and Training Academy, Spring Mill, Main Street, Wilsden, Bradford, BD15 0DX

    We want to ensure your information is always accurate. You have the right to request changes or corrections, as well as for us to remove, delete or stop using your personal information.
    E-Newsletters

    The Elite Hair Replacement Clinic may email you newsletters in order to inform you of our products, services and treatments. You have the right to unsubscribe at any time. 

    E-Newsletters could contain subscriber tracking facilities within the actual email so that we can see, for example, whether emails have been opened or forwarded, which links were used, and the times, dates and frequency of activity. This information is used to refine future email campaigns and to provide you with more relevant content. 
    Cookies

    The Elite Hair Replacemet Clinic's website uses cookies. 

    Cookies are files placed on your computer to collect standard internet log information and visitor behavious statistics. These are used to track visitor use of a website and to compile reports of website activity. For more information please visit www.aboutcookies.org or www.allaboutcookies.org . These websites will inform you of how to remove cookies from your browser. Please note, in some cases doing so means that website features may not function as designed. 
    Other websites

    Although our website may include links to other websites, this Privacy Policy only applies to the Elite Hair Replacement Clinic. When you connect to other websites ensure you read their own Privacy Policy.
    Changes to our Privacy Policy

    The Elite Hair Replacement Clinic keeps this Privacy Policy under regular review. Any updates will be applied to this page as soon as possible. 

    This Privacy Policy was last updated March 2019.
    How to contact us

    Please contact the Elite Hair Replacement Clinic if you have any questions or concerns about this Privacy Policy or the information we hold about you. 
    Name: Tracey Poole.
    Address: Elite Hair Replacement Clinic and Training Academy, Spring Mill, Main Street, Wilsden, Bradford, BD15 0DX

    You also have the right to complain to the Information Commissioner's Office. Find out how to report a concern on their website: www.ico.org.uk/concerns/handling.

    Elite Hair Replacement Clinic. 
    Privacy Policy March 2019.

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